Sales orders whose in‑hands date lands within the next 10 days, soonest first. Anything already past its date is excluded — those are counted in the Flagged · past in‑hands card at the top of the page.  ● due today or tomorrow  ● within 3 days  ● 4–10 days out.

Your next moves, all in one place. Open an email to read it, or nudge its manager after 3 hours.  customersupplierdecorator

Sales orders CommonSku has marked Ready To Be Invoiced. Greyed rows are already fully billed — those need closing in CommonSku, not invoicing, which is why the card at the top of the page counts fewer.

Sales orders and invoices with no Order Tag in CommonSku. The tag is what attributes an order to a sales rep — without one it never reaches their commission report and the credit is missed. Pick a manager, then Nudge to email them their list.

All-you-can-eat: tap your card to flip it. Green = available, send me more. Red = busy, don't route new orders to me. New unassigned inquiries can be grabbed by anyone who's available.

Service = answer on time + follow the order process + keep everyone in the loop. Scored on the OM's service to both customers — the internal sales rep and the end customer — plus timely comms with the supplier and decorator. Ranked best to worst. Process = the order's steps (estimate → sales order → PO → invoice) reconstructed from the CommonSku & supplier/decorator PO emails. Click a manager row to filter the list below to them. Reopn = % of replies the customer came right back on within 3 hrs — low is better (catches quick‑but‑unhelpful answers). Internal sales-rep response tracking fills in once orders@ forwarding is on.

Goes by: we sent the last message to a customer and they haven't replied since — no matter what it is. Aged by days waiting.  ● under 1 day  ● 1–3 days  ● over 3 days — follow up.   proofs / estimates / SO only