Awaiting our reply — the ball is on us
Tip: click any box to filter the list below. Awaiting our reply means an outside party (a customer, supplier, or decorator) sent the last message and no one here has replied yet — it's the total "ball is on us." The other three split that same total by how long they've been waiting (Fresh, 1–3 hr, Past 3 hr). A few may just be FYIs that don't truly need a reply — mark those handled to clear them.
Awaiting the customer — we're waiting on them; remind them if overdue
⏱ Deadlines — orders nearing in‑hands date
Set an in‑hands date on any order (open it in "Grouped by order" view). It shows here, soonest first.
● due today / overdue ● within 3 days ● further out.
💰 Stuck sales orders — look ready to invoice
Orders still sitting in Sales Order / In Production in CommonSku that already have POs created and appear finished — so they look ready to invoice but haven't been. Chase these to bill them and close them out.
● aged 14+ days ● 7–14 days ● under 7 days.
Fed by the CommonSku → Google Sheet feed (via Zapier); shows examples until that feed is connected.
Availability — who can take new inquiries
All-you-can-eat: tap your card to flip it. Green = available, send me more. Red = busy, don't route new orders to me. New unassigned inquiries can be grabbed by anyone who's available.
Service scorecard — ranked best to worst
Service = answer on time + follow the order process + keep everyone in the loop. Scored on the OM's service to both customers — the internal sales rep and the end customer — plus timely comms with the supplier and decorator.
Ranked best to worst. Process = the order's steps (estimate → sales order → PO → invoice) reconstructed from the CommonSku & supplier/decorator PO emails. Click a manager row to filter the list below to them. Reopn = % of replies the customer came right back on within 3 hrs — low is better (catches quick‑but‑unhelpful answers).
Internal sales-rep response tracking fills in once orders@ forwarding is on.
Waiting on the customer — they haven't replied to us
Goes by: we sent the last message to a customer and they haven't replied since — no matter what it is. Aged by days waiting.
● under 1 day ● 1–3 days ● over 3 days — follow up.
Requires attention — action needed
Items that need the OM to do something (reply, follow up). Acknowledgements, thank-yous & payment confirmations are ignored. Each row has actions: Reply, Snooze, Ignore.
customersupplierdecorator
Accounting & payment mail — separate Accounting scan
Tune the filters (suppliers, decorators, accounting noise)
Pure-noise senders (payments, marketing, automated) are never treated as a party. One domain or address per line, saved on this device.